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Shipping Information

What are the delivery charges?

Free shipping on orders above #50,000 within Lagos. Delivery Charges depends on the weight of the orders.

What is the estimated delivery time?

Delivery time 3-7 working days. Note that delays could occur with the freight company’s delivery times meaning we cannot guarantee the delivery time

What to track order work?

 

It’s easy to track your order by logging in to your account. Or, you can contact Customer Care on +234-815-566-6266 or email the team on [email protected]

Will my parcel be charged customs and import charges?

 

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Do you ship internationaly?

 

Yes. We ship items to most countries. Various US agencies have restrictions in place regulating or banning all trade with certain countries, organizations, businesses, and individuals.

RETURNS AND REFUNDS

How do I return something to you?

 

If you encounter a problem with an item and would like to request a replacement, and you purchased the product on our website, please contact Customer Care on +234-815-566-6266 or email the team on [email protected]

Do you have a physical shop?

We currently have one store located in Yaba, Lagos, Nigeria.

When will my order be dispatched?

 

Once you’ve placed your order we’ll send you an email to let you know we’ve received your order and confirm the details.

How do I subscribe/unsubscribe to the newsletter?

 

To unsubscribe from our mailing list please click on the link at the bottom of the email you receive. Alternatively if you are having problems or are still receiving messages from us please contact Customer Care.

I have a query regarding a purchase/refund made in store?

 

Please contact the store you visited, ensuring that you have your receipt to hand so they can confirm the transaction details with you.

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